7. Changes to this Service Agreement
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.
8 Ending this Service Agreement
Should either party wish to end this Service Agreement they must give 2 weeks notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
9. Feedback, complaints and disputes
If the client wishes to give
Colette Bessell NDIS Plan Management
feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Colette Bessell 0447 887 773 or email cbbookkeeping@outlook.com.au
If the client is not satisfied or does not want to talk to this person, at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:
10. Goods and Services Tax (GST)
For the purposes of GST legislation, the Parties confirm that:
a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client's NDIS Plan currently in effect under section 37 of the NDIS Act;
the client's NDIS Plan is expected to remain in effect during the period the supports are provided; and
the client / client representative will immediately notify the provider if the client's NDIS Plan is replaced by a new plan or the client stops being a participant in the NDIS.
11. Cancellation Policy
Colette Bessell NDIS Plan Management will not enforce a cancellation charge or period if the client chooses to cease services.
12. Emergency and Disaster Planning
The goals of our organisational resilience plan in the event of an emergency or disaster are:
We can provide an adequate level of service to our clients before, during and after an emergency
Our clients are supported to build their resilience by preparing for emergencies
Our staff are well prepared to cope with an emergency
Through strengthening our organisation’s disaster resilience, we strengthen the resilience of our whole community
Our organisation is well positioned to work with our community to ‘build back better’ after an emergency
We are networked with local community organisations in our local area to ensure we are well-prepared to deliver services to our clients and the community during and after a disaster or emergency.