NDIS Service Agreement

1. Parties

This Service Agreement is for:

a participant in the National Disability Insurance Scheme (client), and is made between:

2. The NDIS and this Service Agreement

This Service Agreement is made for the purpose of providing supports under the clients NDIS plan.

 A copy of the clients NDIS Plan is/is not attached to this Service Agreement. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

• support the independence and social and economic client of people with disability; and

• enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

• NDIS plan to be provided to Colette Bessell NDIS Plan Management

3. Schedule of supports

Colette Bessell NDIS Plan Managementagrees to provide the client NDIS Plan Management services . The supports and their prices are set out in the attached Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. 

4. Colette Bessell NDIS Plan Management Responsibilities

Colette Bessell NDIS Plan Management agrees to:

• review the provision of supports when the plan has expired;

• once agreed, provide supports that meet the client's needs at the client's preferred times;

• communicate openly and honestly in a timely manner;

• treat the client with courtesy and respect;

• consult the client on decisions about how supports are provided;

• give the client information about managing any complaints or disagreements and details of Colette Bessell NDIS Plan Management's  cancellation policy;

• listen to the client’s feedback and resolve problems quickly;
  

• give the client the required notice if Colette Bessell NDIS Plan Managementneeds to end this Service Agreement (see "Ending this Service Agreement" below for more information);

• protect the client's privacy and confidential information;

• provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law;

• keep accurate records on the supports provided to the client; and

• will issue statements of the supports delivered to the participant as per the NDIA  Terms of Business for Registered Providers  as requested

5. Responsibilities of the client / client representative

The client / client representative agrees to:

• inform Colette Bessell NDIS Plan Managementabout how they wish the supports to be delivered to meet the client needs;

• treat Colette Bessell NDIS Plan Managementworkers with courtesy and respect;

• talk to Colette Bessell NDIS Plan Management if the client has any concerns about the supports being provided;
  

• give Colette Bessell NDIS Plan Management the required notice if the client needs to end this Service Agreement (see 'Ending this Service Agreement' below for more information); and

• let Colette Bessell NDIS Plan Managementknow immediately if the client NDIS plan is suspended or replaced by a new NDIS plan, or the client stops being a participant in the NDIS.
  

6. Payments

Colette Bessell NDIS Plan Management will seek payment for their provision of supports by submitting a payment request to the NDIS for a setup fee once per new plan date and a monthly fee once per month in line with the NDIS Pricing Arrangement guide.

7. Changes to this Service Agreement

If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.

8 Ending this Service Agreement

Should either party wish to end this Service Agreement they must give 2 weeks notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

9. Feedback, complaints and disputes

If the client wishes to give Colette Bessell NDIS Plan Management feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Colette Bessell 0447 887 773 or email cbbookkeeping@outlook.com.au

If the client is not satisfied or does not want to talk to this person, at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:

• online at www.ndiscommission.gov.au; or

• by phone on: 1800 035 544.

10. Goods and Services Tax (GST)

For the purposes of GST legislation, the Parties confirm that:

• a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client's NDIS Plan currently in effect under section 37 of the NDIS Act;

• the client's NDIS Plan is expected to remain in effect during the period the supports are provided; and

• the client / client representative will immediately notify the provider if the client's NDIS Plan is replaced by a new plan or the client stops being a participant in the NDIS.

11. Cancellation Policy

Colette Bessell NDIS Plan Management will not enforce a cancellation charge or period if the client chooses to cease services.

12. Contact details

The Client or Nominated Representative can be contacted on:

Colette Bessell NDIS Plan Management  can be contacted on:

13. Schedule of supports

I/we agree to pay for Plan Management services provided by Colette Bessell NDIS Plan Managementthrough the provider claiming against the National Disability Insurance Scheme (NDIS) service plan. Working with the NDIS we have been allocated Capacity Building Improved Life Choices funding for the duration of the plan. The set up fee and monthly fee will be calaculate and charged based on the client location, NDIS approved funding and the price guide maximum rate.

All prices will be adjusted if there is any change in the NDIS price guide during the service agreement period.

Colette Bessell NDIS Plan Management will claim funding from the following support category:  CB Improved Life Choices NDIA Managed

1 4. Agreement signatures

The parties understand and agree to the terms and conditions of this Service Agreement.